Refund, Return and Cancellation:

a) In the event, that there is an error i.e., technical glitch in the services provided by us, we may refund the entire amount, provided the reasons are genuine and proved after internal investigation by the company.

b) In case of exceptional circumstances such as recharge is successful but not received by the user/player, wherein the fault may lie with the payment gateway or from our side, we will refund within a reasonable amount of time.

c) Contact customer support via WhatsApp/e-mail/phone to raise your problem. Our support team will contact you immediately and resolve the problem in the shortest possible time.

d) In general, it will take us 3-5days to review and proceed and then depends upon bank's side.

e) Refund will not be processed if player/user violates game policy as mentioned in the “Terms of Service” and adopt various fraudulent means to exploit in the games.

f) Refund credited timeframe will be 10-15days depends upon bank's side.

To know more details about refund and cancellation please contact account@bravoadsrummy.com.